Google's scan of user e-mail: fair or creepy?
As the Internet behemoth introduces more online services, it's finding ways to gather data about you that are increasingly expansive, specific, and valuable. Is it time to get nervous, or should we just continue to enjoy the free services?
Last month, after Crosscut ran my piece about Paul Allen and growth in the city, a reader wrote me a note, which I opened in Gmail, Google's Web-based e-mail program. In the subject line, the reader wrote "Allentown," a gag reference to the billionaire's big presence in the South Lake Union neighborhood of Seattle.
A funny thing happened to that note. Before I got it, Google had scanned the content, noticed the reference to "Allentown," and placed near my inbox a small text ad for an Ikea store in Allentown, Pa.
As Google's vast data farms get smarter, I'm sure they'll start distinguishing sarcasm from the real Allentown. But what about the other side of this story? I'd bet that the vast majority of the millions who use Gmail have no idea about this practice. Most of us focus on two great things: It's free, and you can access your e-mail from any Internet-connected computer on the planet. (I once checked a Hotmail account from a shack on a beach in Phuket, Thailand.)
The fact that Google scans the content of my e-mails, not just to block viruses but to see what's been discussed, is creepy. I realize Google has to make money from advertising to support my "free" service, but reaching into the content of the message feels like a grope.
PC World recently compared the e-mail privacy practices of Google, Yahoo, and Microsoft. Yahoo and Google collect IP address, log-in time, and other user specific information; Microsoft does not. Google, however, asks for the least amount of personal information when a person signs up for the service.
In its privacy policy, Google says no gathered information is shared with advertisers. Google also says machines, not people, scan the messages, but that doesn't make me feel better. People are slow. Machines are very fast. At any rate, Google says it's all a situation fully disclosed to willing customers.
We believe users have the right to choose a free, ad-supported webmail interface to read and send email. We believe that many users will choose the Gmail option, with full knowledge that this free service is supported by targeted advertising, and with confidence that Google is protecting the privacy of all of their email messages.
Critics of Google, who already fret over the company's ability to gather data via its search service, won't use Gmail. PC World columnist Stephen Manes worries about threats to privacy. "I don't want anybody looking over my shoulder as I surf and recording my Web travels on a server somewhere," he says.
A number of technology writers shrug at such concerns. Among them, Charles Bermant in The Seattle Times:
"Free," as we know, is never free. Google supports itself through targeted advertising, part of this includes little links on the side of each message. These links aren't precise; you can discuss a trip to Brittany and receive links to a Britney Spears merchandising site. Even if this is a little creepy at first, you soon get over it.
Technology book publisher Tim O'Reilly gives nine reasons why it's bogus to raise privacy concerns. I find his arguments unconvincing, but he raises an interesting point. He says the big issue is not privacy but whether Google will share the data it has gathered.
The big question to me isn't privacy, or control over software APIs, it's who will own the data. What's critical is that gmail makes a commitment to data migration capabilities, so the service isn't a one way door to the future. I want to be able to switch to alternate providers if the competition makes a better offer. The critical enabler is going to be the ability to extract my data and connections so that I can work with them on multiple devices, for example, syncing my laptop or phone with my gmail account rather than having to work only in a tethered fashion.
Here's a critical analysis of Gmail by the Electronic Privacy Information Center.
I'm curious what Internet-savvy readers, such as those of Crosscut, might think about all this. Do you ever read the fine print when you sign up for a computer service? Let us know. Is it time to get nervous or just enjoy the benefits?
Paranoia update: Slate says "Google is trying to take over the world." Only the world?Like what you just read? Support high quality local journalism. Become a member of Crosscut today!










Twitter
Facebook
RSS Feeds
Comments:
Posted Mon, Nov 19, 7:17 a.m. Inappropriate
Best proof that your e-mail is so important that you need to keep in touch even while you travel to far-flung locales favored by the paparazzi.
"I once checked a Hotmail account from a shack on a beach in Phuket, Thailand."
Posted Mon, Nov 19, 9:19 a.m. Inappropriate
RE: New Status Enhancer Award?: I'll gladly accept if the ceremony were held at that shack.--casey
Posted Mon, Nov 19, 9:19 a.m. Inappropriate
Already, I have begun to make plans to cut my ties to the internet. Although I conduct all my business on line and extract a lot of information and entertainment by being on line, I could cease and desist in a moment and not feel much more discomfort than I felt after quitting smoking for 33 years. My privacy is very important to me - doesn't matter that I do nothing of any interest to anybody - I want to be the one who decides who knows what. Most likely I will quit the internet much the same way I quit smoking - one day I will have had enough and although it will look like a spontaneous decision, it really won't be.
We'll see how long it takes to dump me off the internet. Thanks for your interest.
Posted Mon, Nov 19, 12:46 p.m. Inappropriate
There was a some uproar when they first started, but folks signed up anyway.
Posted Mon, Nov 19, 10:16 p.m. Inappropriate
Dude - that's way creepy.
Posted Tue, Nov 20, 8 a.m. Inappropriate
There was recently a controversy about providing police accessibility to private webcams downtown - this YouTube example is similar. Personally, I think having webcams in private homes accessible to the police is something to consider. That said, I also don't want my neighbor's camera focused on my house - save without cause, or such.
Trib Story
-Douglas Tooley
Lincoln,Tacoma
My Blog
Posted Tue, Nov 20, 8:03 a.m. Inappropriate
Where exactly in Phuket was it?
-Doug
Posted Tue, Nov 20, 4:42 p.m. Inappropriate
Gmail: When you set up your gmail account you can opt out of this kind of adds that are related to your emails. Google does not do this unless you have authorized it. When I set up my account I opted in and find it uselful but I was very aware of allowing them to do it and the prompt was not hidden at all.
Posted Wed, Nov 21, 4:40 p.m. Inappropriate
My favorite part of that beach: small fish jumping all around you as you swim.
Now how do we get Brewster to fund this trip? All together, everybody! Click on those Crosscut Google ads!
Posted Sat, Jul 30, 6:40 p.m. Inappropriate
An update on this story. Microsoft sees an competitive advantage in raising fears about Gmail and privacy. Four years after this piece ran in Crosscut, a video surfaced on how Microsoft decided a witty approach would make the deeper cuts.
http://caseycorr.blogspot.com/2011/07/to-take-down-other-guy-is-funny-video.html
Login or register to add your voice to the conversation.