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A new librarian faces tough economic times

Susan Hildreth, filling the big shoes of Deborah Jacobs, has a good grasp of the complex political environment she's entering. Libraries now have many new missions and lots of bosses.
Susan Hildreth, Seattle's new City Librarian

Susan Hildreth, Seattle's new City Librarian Seattle Public Library

It seems just a few years have passed since the search for a new City Librarian brought Deborah Jacobs to Seattle. She came from Corvallis, Oregon without experience in big city libraries, or the management skills to administer a massive building program. It was a courageous move on the part of the Library trustees to put her in charge of Seattle’s Library and, at that time, the largest library building program in the nation. The result was an acclaimed new central library and new and renovated branch libraries. The trustees chose well then and appear to have done it again.

When Jacobs announced that she would accept the challenge of bringing libraries to people worldwide by joining the Gates Foundation, the Seattle Library trustees began a nation wide search for new City Librarian. The choice was Susan Hildreth, whose last post was State Librarian for all of California and before that City Librarian for San Francisco. She holds degrees in both librarianship and a graduate degree in business administration. She has worked her way up through the ranks of smaller libraries and has faced and gained experience that has prepared her well for Seattle.

Many, including Mayor Nickels when he was first elected, thought the Library was a City department, meaning a new mayor could replace department directors with people of his choice. On Nickels' replacement list was popular and competent Jim Diers, director of the Department of Neighborhoods, as well as Deborah Jacobs, the new and very well known City Librarian. Why two of the most effective administrators in the City were to be dismissed caused many to speculate. The leading theory was that Mayor Nickels preferred people who would bend to his authority.

Under state law (RCW 27.12.210), the City Librarian is appointed by the five Library trustees, not the Mayor. The budget is set by the City, however, and the Mayor appoints the trustees to staggered terms. Jacobs stayed at her post, working effectively with the Mayor.

While Hildreth won’t have Nickels as a boss, her role as CEO or leader of Seattle’s libraries is, in some ways, more challenging than a city department head. That's because, while the Mayor and City Council can’t micromanage the library, the library must get operating funds from the City. With the City holding the purse strings it’s a real challenge to be independent. It’s somewhat like standing in front of City Hall with a tin cup. Besides the Mayor, and the City Council, the City Librarian must address the interests of the Library Foundation, The Friends of the Library, and the Library Workers Union. Other than that, library management is a piece of cake.

Library staff and their unions, not always on the same channel, are highly educated, very independent, and self motivated — not to mention dedicated and smart. An effective administrator needs to win their trust. Seattle's libraries have an incredible and loyal staff, but make no mistake they can’t be taken for granted.

With all the administrative challenges the most difficult challenge to our new librarian is the state of the economy. The library never has been fat with operational money and the recession has dealt a wicked blow. How to deal with the lack of funds and still maintain library services will be a true test.

While contemporary library administrators recognize the changing role of libraries those who hold the purse strings may not. The image and role of the public library in the last century has changed rapidly. University libraries and corporate libraries now absorb much of the specialized research and storage of information. The internet and search engines have made it possible for people to access information never before possible without the specialized training of librarians who worked only in public libraries.

It would be natural to think that the need for libraries has declined, but exactly the opposite has occurred. The total amount of information and materials has grown exponentially with the growth of technology. More intriguing is the way libraries have absorbed overflow responsibilities from social service agencies and schools. Increasing numbers of emigrants find the library their best source of help in learning about this country, searching for jobs, and learning to manipulate the intricacies of a new environment and technology. Persons who have lost their job soon discover that most employers do hiring applications electronically. Those without computers are left out, if not for the library internet access.


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Comments:

Posted Tue, May 19, 10:45 a.m. Inappropriate

'Libraries For All', the Seattle campaign for all the new and renovated libraries, grades out as a B- or C+ due to its creation of lots of wasted space in the downtown facility and lack of square footage in many of the branch libraries. Also, the low percentage of budget dedicated toward books and content keep SPL from being a highly rated Top 10 library in the Hennen rankings found at www.haplr-index.com. Labor costs for the approx. 700 employees surely exceed 75-80% of the annual operational budget. Free computers appear to be the big draw along with the sense of a defacto daytime shelter service at some locations. SPL is improved from its late 1990's condition but still has a long way to go. An open expanded archive building and 2-3 more branch locations would be a good start.

animalal

Posted Tue, May 19, 10:08 p.m. Inappropriate

Seattle's libraries aren't perfect, but, as you say, animalal, they have certainly improved. Until last month, I hadn't gone to any of them in a long time — but, driven by the desire to have internet access without the distractions of TV, fridge, couch, or coffee cake and espresso machines, I've been back to the University, North East, Green Lake, Greenwood, Broadview, Northgate, and Wallingford branches. The University and Green Lake branches are much as I remember them, but North East has a new addition, and Greenwood, Broadview, and Northgate are new construction. Wallingford is too small in which to do any work, but the others are great, and I have a newfound appreciation for our libraries. (The King County system as well — at least the Shoreline branch, which has better hours than Seattle.)

Funny, in that I worked in Suzzallo as a student, had a job at the Library of Congress for a summer, and almost went to library school — but once I pretty much stopped checking books out of the library in favor of picking them up for free at work (I was an editor at Amazon.com) or for cheap at used bookstores (which is becoming increasingly difficult), it was free Wi-Fi that drew me back in.

Posted Fri, May 22, 1:57 p.m. Inappropriate

The Libraries for All campaign, as well as neighborhood groups, helped increase the space by thousands of square footage, including several new branches.

The internet access to the library catalog has made the process of putting a hold on a book very easy. Remember when finding a book that was located at another branch took going to the library, finding the card, and filling out a request for the book? Most of us just didn't bother doing it unless we were doing some particular paper project.

Now, from the convenience of our home computers, we may browse through the full collection, maybe put a huge pile on hold, and have that pile delivered from downtown and the various branches to our local branch.
Who does all this new work to fulfill these new expectations of readers? A staff that is, frankly, overworked and understaffed. The library needs more staff, not staffing cuts.

I do wish the downtown library had had better design oversight from the board--I mean--how long and how many thousands of dollars does it take to change the downtown library's light bulbs?!

laddie

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