The corporate world is making use of an explosion of information, taking it to change how we shop and they market. More information is coming from government. But how much do leaders want to know what we think and use it in making their decisions?
Login / Register
go to mobile version »

Our Sponsors:

READ MORE »

Our Members

Many thanks to

Helen Welborn

and

Karen Sutherland

some of our many supporters.

ALL MEMBERS »

Politics »

 

Government 2.0: will we really be heard?

 

The corporate world is making use of an explosion of information, taking it to change how we shop and they market. More information is coming from government. But how much do leaders want to know what we think and use it in making their decisions?


Wikipedia

Seattle City Hall: in need of change inside?

We live in the information age, whether we like it or not. What we do with that information and whether we learn to use it effectively will determine whether we change or become eternal troglodytes.

Newspapers, news magazines, blogs, YouTube, and television news all are in the process of defining who they are and what role they will play in the future. The Economist, a magazine of studied thoroughness and detail, has devoted much of one issue to the phenomenon of how we are dealing with information. Coming to grips with the potential impact of information has staggered some of our more prominent pundits.

Of enormous import is how we use new technologies to enhance our governmental process. Among the key issues is whether technology can assist elected officials in doing a better job of representing their electorate or whether they will continue to rely on lobbyists or influential political action committees to shape our governance.

We can recall the birth of our nation wasn't easy. The constitutional convention that created the framework for American life took many years and bitter debates before agreement was reached. The leaders struggled with how decisions would be made and by whom, how to divide the powers of government, and the role of states. Unlike the health care debate, there seemed a to be a desire to compromise and seek agreement. It was a tortured process nonetheless.

Inherent in that debate was the conflict over who was most qualified to vote and decide the welfare of the people. Back then, the answer was the gentry, the educated males who owned property. They feared the "tyranny of the majority" and opted for those who could read and were assumed to have wisdom.

Through years of battle, most everyone can now vote. With new information that 40 percent of our public can't read at the eighth grade level and others questioning the efforts to extend the vote to convicted felons in prison, some have started to wonder whether our electorate has the knowledge to vote on complex issues.

Members of Congress have made accusations against one another about not having read the health care bill, not to mention the thousands of protesters on both sides whose only information on the bill's contents was from promoters or opponents. Even if the public actually had the vote on health care, it's reasonable to speculate that their vote would not have been based on careful study and analysis.

There is still continual debate, moreover, among the people about whether the concept of representation means that those we elect should represent the wishes of the public or represent the public using their best judgment. Adding to the confusion is the constant handwringing over the usefulness of citizen initiatives and what might be called the Tim Eyman theory of government. Government generally hates the populist notion of governance by ballot measure, but citizens sometimes feel an initiative is the only way to get elected officials' attention.

With fewer newspapers, how should people learn about issues and communicate with their elected officials — letters, e-mail, tea parties, public demonstrations offering media attention? Corporations can afford lobbyists and advertising to encourage messages to government, but legislators still have no reliable, measurable way to determine public thinking on specific issues. The recent U.S. Supreme Court decision has given even more power to already-influential corporations.

In this age of high technology, where private enterprise knows what brand of toilet paper we prefer and what books we read, you would think we could develop a system to get more reliable fixes on public opinion. As an example, we really have no measurable, unbiased data on how many Americans favor various aspects of the proposed health care legislation.

What might be the advantages of taking a longer look at the legislative decision-making process in relation to a completely new world of information measurement? The corporate world has moved forward in data collection and data-based decisions. Amazon knows what books you bought and can quickly tell you of others you might want to buy by analyzing your reading habits. The grocery store knows what brands you prefer and RFID chips in our credit cards blab even more information about us to hidden receivers. Walmart, for example, has data bases on customer transactions that process the equivalent of 167 times the amount of information contained in all the books in the Library of Congress every hour of every day. The concept is as staggering as is the fact they use that information to make marketing decisions.

Growing, but still in its infancy, is the impact of large amounts of detailed government information. Does it help or hinder governmental transparency? The citizen, while having more access to public records, is still handicapped because government often fails to index its records. It is equivalent to a boss hiring a secretary, supplying a file cabinet and hundreds of file folders, only to discover that, after all the filing is done, the secretary failed to label the tabs of the folders.

But, with the growth of information, what does all this have to do with the quality of our government? Certainly, the public can now actually read proposed legislation and let elected politicians know what they think about it before it's passed. Would better Informed voters help legislators make better decisions? Government might argue that they try to inform voters, but they don't all get the message.

For many years, the Colorado city of Ft. Collins (population: 100,000) distributed a survey every quarter to discover what citizens thought of their administration. The questionnaire asked how various city departments were doing their job, what the public wanted done, and even how the pulbic would grade on their performance. Many city workers and politicians ended up thinking the surveys made their job easier.

Just imagine Seattle City Council asking for grades on their performance or the ability for the public to tell the Department of Transportation what they think of street maintenance. Would the planning department like to hear what the public thinks of all the new development or do they listen only to developers? To address that issue Councilmember Bruce Harrell has proposed some new electronic form of sampling public opinion. According to his web site, a new public engagement tool will be launched in the second quarter of this year. There are few details, but Harrell talks about adding tools quickly, including a "a simple online poll to capture resident’s feedback."

Not all legislators may like more transparency or access to what are public values. What would their re-election chances be if they consistently voted opposite of public surveys? We quickly get back to the old debate on the "tyranny of the majority"; is the rank-and-file citizen qualified to weigh the often-complex issues involved in administering a city? Seattle's citizens might argue that while they may not have all the data that lawmakers have access to, they do know what direction they want their city to follow. They want their values represented!

We will still need the wisdom to make sense of all the information available and there will be pitfalls and screw-ups, but the future for the information age offers great hope for our fledgling republic. Or is it a democracy?

Kent Kammerer is the unofficial leader and official scribe of the informal, non-partisan Seattle Neighborhood Coalition, which meets over breakfast once a month to discuss Seattle policy and politics.


Like what you just read? Support high quality local journalism by becoming a member of Crosscut.com today!

Comments:

Posted Fri, Mar 26, 3:38 p.m. Inappropriate

Mr. Kammerer,

I am a former elected official, serving on the Snohomish County Council from 1990 to 1993. I lost a bid for re-election in 1993, so my advice may not be worth a hoot. On the other hand, I did the job the way I felt it should be done. I have no regrets. I have not spent the years since second guessing what I did, or didn't, do.

Every month, on average, I took 150 or so recorded votes on issues before the Council. Ninety-five percent of these votes were non-controversial
and had nothing to do with partisan politics.

Land use, growth management rules and zoning, wetlands, issues at Paine Field, and ANY issue having to do with dogs and/or cats could fill the room.

Government transparency is better now than then: On line agendas, meeting notices, video feeds, etc.

But technology, in my opinion, will never - ever - trump face to face contact with your elected's.

If the Seattle Neighborhood Coalition doesn't employ a Lobbyist, you should hire one. Immediately. Ever hear the phrase, "The squeaky wheel gets the grease" ? Nothing in politics is truer (well, maybe "Money is the mother's milk of politics", but that's another story).

Don't think you should have to? "If those people did their jobs the way they should do the job", etc.?

Fine. Keep losing.

Surveys or questionnaires are mostly worthless at the level of County or City politics. Survey bias is usually quite evident. Some letters and e-mails are thoughtful and helpful. Organized letter - and e-mail writing campaigns can be impressive - but they also make you wonder: What am I missing? And who is NOT being heard?

I don't know how Council persons on the Seattle Council operate. If people called me, or wrote me, I did my best to get back to them ASAP. It wasn't always possible. I represented approximately 100,000 residents. The budget only provided me with one aide, but any voter who took the time to drive to Everett I met with.

There is a park in Everett named for Viola Ousler, a retired teacher. When she retired, she spent thirty years going to meetings, participating as a neighborhood activist in community development and neighborhood planning and zoning. She was smart. She was polite. She was always on point. Most importantly, when decisions got made, she was in the room.

My point: If you don't have an Viola Ousler, HIRE ONE!!

Best Regards,
Ross Kane
Warm Beach

Posted Fri, Mar 26, 5:33 p.m. Inappropriate

Everytime I see Bruce Harrells' proposal I just have to laugh. I read about it around a year ago in a Ballard paper. Thinking it was a good idea, I emailed Mr. Harrell with my support. He failed to respond to the email. Maybe I should have written a letter.

Posted Sun, Mar 28, 10:45 p.m. Inappropriate

"Government might argue that they try to inform voters, but they don't all get the message." This depends in part on the office holder: since it takes so much money and time to get elected, a variety of folks are there, generally falling into one of these categories: (1) want to stoke their own egos which are fed by their new-found power: (2) see themselves as a facilitator of sorts between the public and the governing body; (3) they want to please everybody, but can't, and let others lead. One can't tell what you'll get until they're there unless you see them in person sometime before they're elected. Government is often wary of voters knowing too much, as their leaders seem to follow the saying "information is power," so they only let out what they want you to know, or let it out late. They typically don't check to see if people understand it, so it winds up in government-speak. Suggestions, like public comment, is often seen as a necessary evil and not as a partnership of sorts. Many good ideas from different perspectives come from the public, either as their suggestion or spawned from it, but government types need to be more receptive and less protective, as another saying also applies to them: "fame is fleeting."

Posted Tue, Mar 30, 2:01 p.m. Inappropriate

There are 4 important points in this article.

1: Culture of Expertise

There is a culture of expertise in government, as there is in many large companies. Sharing data with non-experts is thought to open governments up to misunderstanding and misinterpretation. Government organizations will learn how to communicate with less jargon and will discover the wisdom of the crowds. (My view is that government organizations need to train social muscles by communicating internally outside of current structures.)

2. Public Opinion

The notion that open government for Government 2.0 should provide a better window to gauging public opinion is missing the point. Public opinion is really a construct of the pre-digital "broadcast" world. Government 2.0 is about citizen engagement rather than snapshots in time about informed or uninformed opinions.

3. Breadth of Data

This example mentions the provision of perspective legislation. The value of open government is very limited in broadcasting documents. Documents represent the final container in the process. And, these are also part of the pre-digital world. The Government 2.0 world is about collaborating throughout the process, not at milestones. Documents do not lend themselves to comparison - comparing information across documents. The data benefit to citizens is very low in documents, yet potentially very high in interactive formats like XML. For example, enabling citizens to navigate (report, analyze, pivot) through multiple year budget information has far more value than documents.

4. Grading government

Providing grades to governments, politicians or public servants seems like coarse instruments with limited value. One finds more insight in Trip Advisor with grades and comments that provides broader analysis. For one thing, it enables comparing hotels. A volume of comments tends to eliminate the skewing associated with outliers.

Join Crosscut now!
Subscribe to our Newsletter

Follow Us »