Anonymous? Website comments are not all created equal
Some Seattle editors weigh in on the issue of how to handle anonymous and out-of-line comments attached to news stories.
It happens every time a news story on a controversial topic hits the web: Angry rants, nasty name-calling, personal attacks, and defensive replies.
All can be found regularly in the comments sections of online news articles and opinion columns, including many blogs (and Crosscut.com). Some topics, such as public safety, racial conflicts, immigration policy, and urban bicycling, seem to draw the most vehement responses.
Many readers, probably the majority, post their comments anonymously. Unlike printed letters to the editor, on which most newspapers ask writers to include a real name, street address, and telephone number for verification, online news sites don’t typically require full public identification. Even if commenters are asked to register online, they may use nicknames to conceal their true identities.
The Buffalo News recently became the first major American daily newspaper to ban anonymous comments on its website, which provoked nationwide discussion on the policy.
As a journalist, regular online news consumer, and occasional commenter, I go back and forth on my own view toward anonymous comments. I’m accustomed to putting my name next to my opinions in articles and on the web, so I don’t mind identifying myself in a discussion forum. I figure that if I’m willing to write an opinion, I should be willing to back it up with my name.
However, I’m also well aware that many people, including some of my friends and family, are far less comfortable leaving their names on open forums on the Internet. They aren’t accustomed to being a public face or name, and they worry about privacy and personal attacks. In some cases, they may be commenting on topics that relate to their own workplace or social networks and feel they can be more honest by remaining anonymous.
As an advocate for free and open dialogue, I’d rather see comment sections filled with posts rather than completely empty. And, for my own personal needs as a journalist, comments often help me write a better story or follow up news with subsequent articles. I do cringe, however, when reading particularly nasty attacks in online forums.
When Washington News Council president John Hamer asked me if I wanted to weigh in on the issue, I decided that, given my own conflicted views on the subject, I’d like to hear what local editors are doing and how they feel about anonymous comments. I emailed questions to The Seattle Times, Seattle Weekly, Crosscut, West Seattle Blog, and the Federal Way Mirror, plus a few other news outlets that did not respond. Here are their responses:
1. Do most people on your site post anonymously?
Joe Copeland, Crosscut.com Deputy Editor: I would say it’s a good majority that are anonymous; some of those have made it clear who they are and don’t seem to have any problem being addressed by name.
Andy Hobbs, Federal Way Mirror Editor: We have regular posters and few, if any, use their real names.
Bob Payne, Seattletimes.com Director of Communities: We don’t know for sure, but suspect that’s the case.
Tracy Record, West Seattle Blog Editor: Yes.
Mike Seely, Seattle Weekly Managing Editor: If you define anonymous broadly enough to encompass handles and nicknames, then yes.
2. Do you think people should put their names with their comments?
Copeland: My view is that, at this point, it’s the quality of the comment more than whether they post their names. It’s always a plus in terms of credibility, transparency, and fostering discussion if their name is there, but I think online communities also seem able to create good discussions without that. It looks to me like it’s more important to the online readers that posters stick to one identity.
Hobbs: I would take comments more seriously if those commenters signed their real names.
Payne: While we may wish for this, it’s simply not possible. A large Web site like ours has no practical way to verify that the name is, in fact, that person’s real name. Not without expending a great amount of time and resources. It would require a mechanism to authenticate identities, which we don’t have and which it would be cost-prohibitive to implement. (News organizations with pay walls are able to require real names because they require credit cards for payment.)
Record: If they want to, they are certainly welcome to. I absolutely, vehemently, do not believe in requiring it. You are not required to identify yourself when speaking publicly in any venue or forum and I don’t believe you need to be required to do so when speaking online, either.
Seely: Personally, I’d appreciate it if they did. When I or a colleague chimes in, we always identify ourselves by name. But the web’s gone too far for that to be reined in, I’m afraid.
3. Have you thought about making it mandatory for all posters to leave their real names?
Hobbs: The topic has surfaced, but that is up to our web department. I think the online comments section is its own type of forum where anonymity is expected and appreciated. Kudos to those with the courage to sign their real names.
Record: I am not interested in doing that. Web site owners who choose to do so are certainly exercising their prerogative, but I don’t believe in mandatory real names or mandatory registration for story comments. If there is a certain type of discussion you are trying to foster, set some guidelines and enforce them. Also, participation in the discussion is vital! Doesn’t mean you have to answer every comment, but many threads have opportunities for you to interact with your "readers," and when they know someone is paying attention, they also tend to behave more civilly than if they think they’re all just alone in the room free to blow spitwads at each other. Commenters also do much more than contribute opinion — they often contribute facts that make your stories even richer, your coverage better. If you can be trusted to keep your site a clean, well-lit place, they will feel good about doing that, instead of feeling like they are wading into a mud puddle, holding their nose, just to try bravely to say something they feel must be said.
Seely: Sure, we’ve thought about it, but ultimately concluded, at this point, that the horse is not only out of the barn, but it’s on the other side of the continent.
4. Do certain topics elicit more inflammatory comments?
Copeland: I haven’t noticed a big difference among topics in harsh comments recently, or even that many problematic postings. There may have been a bit more rancor on health care while it was still being decided. Recently, there have been a couple health care postings that are concealed ads for health insurance. (So far today, that’s the only thing that we have had to delete.)
Hobbs: Any topics dealing with political “sacred cows” like guns, abortion, etc. Any articles with an overt ideological stance will attract comments.
Payne: There are certain topics that sometimes result in more-than-usual comments that violate our terms of service, particularly with regard to personal attacks, profanity, and hate speech. These topics would be immigration, racial issues, crime stories ,and national politics.
Record: Sure, but that’s not an issue particularly germane to online comments. Same goes with any form of discussion — some topics are more controversial than others, period, no matter what the discussion venue/format is. Politics, crime, off-leash dogs…
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Comments:
Posted Wed, Aug 4, 6:01 a.m. Inappropriate
Thanks Crosscut, for putting up with anonymous postings. I enjoy your site and for whatever reason your comments section tends to be more civil and thoughtful than most other news sites and I often times find many gems of insight in the comments.
One more advantage of anonymity is the professional implications. I want to speak my mind, but I don't want my comments popping up on the top of a Google search for my name.
Posted Wed, Aug 4, 7:11 a.m. Inappropriate
There is an element of people wanting their cake and eating it, too. They want the freedom to express their opinions without a crumb trail. This often leads to a wretched excess of invective and incivility. A good rule of thumb: would you say what you have to say in a comments section face-to-face? If yes, then post anonymously to your heart's content. If no, then perhaps silence is the better policy.
Laurence Ballard
Posted Wed, Aug 4, 7:40 a.m. Inappropriate
If someone wants to weigh in on an established media site I say they can register as we do here. Our identification is concealed and confidential, but not anonymous. What good is an anonymous comment anyway?
Posted Wed, Aug 4, 7:42 a.m. Inappropriate
This is so easy - just require anyone who wants to comment to provide a real name, verified with a credit card to which a one-time fee of $1 can be charged. The USPS does this to verify on-line change-of-address requests.
Posted Wed, Aug 4, 8:23 a.m. Inappropriate
Joel Connelly over at the PI.com simply deletes any comments that contrary to his point of view. I have seen cited, verifiable links with reasonable comments disappear on a regular basis because they question the validity of Joels's postion or politics. As you can imagine, Joel has to delete a lot of comments.
Posted Wed, Aug 4, 8:46 a.m. Inappropriate
I've weighed in on this topic before on this site, so I won't again. I just wanted to relay a story about a woman from the LWV in Kitsap County who recently started posting on the Kitsap Sun blog. She pretends to be so highly principled that she doesn't respond to the questions of veteran, well-known, anonymous posters, when in reality, she's actually been trolling the site for contributors to her private blog. The one she controls.
There's all kinds of creepy.
Posted Wed, Aug 4, 9:01 a.m. Inappropriate
Back when I was in college I was the Online Editor of the school paper. My roommate sent in a letter to the editor and it was published. This was a fairly benign letter on religious freedom. No one in their right minds could disagree with it.
If I remember correctly, we had a little box indicating the most-commented stories, and there at the top was my roommate's LTTE. A nasty thread erupted, with two or three commenters going back and forth, denouncing each other and each other's views in the most vitriolic manner imaginable. At one point someone said my roommate would go to hell for his views.
I'm used to far worse. I'm of the Internet generation, after all. This was nothing, so I largely ignored it.
A few days later the editor in chief brought the matter up in the budget meeting. She wondered if we should take the comments down. I didn't think it was necessary. I felt that it wasn't our place as journalists to decide whose views were valid or obscene.
"Is there any way to find out who these people are at least?" she asked.
I knew I couldn't find their real names, but I said I would look up their email addresses, which our system recorded.
So I looked them up, and it was then that I realized that we had been trolled.
One of the emails in question was my roommate's (ie. the author of the LTTE) email. Another was his girlfriend's. Another was his wwu.edu account. Another was a junk account with his name in it.
He'd been having a conversation with himself the entire time.
Posted Wed, Aug 4, 9:57 a.m. Inappropriate
It was a golden age, and AOL killed it when they "discovered" the Internet.
The only reason I'm identified here by my only my first initial and last name is that at the time I signed up, I was asked for a "user ID" which I interpreted as a login UID. If I'd have known that I'd be identified by that user ID, I'd have used my full name. But it's no mystery. Anyone with access to a web browser can figure it out pretty quickly.
I don't like cutesy-wutsey or phony names. They don't carry as much weight with me. An argument from "John Jones" carries much more weight in my mind that one from "Slap-Happy Sappy" no matter how well reasoned it is. And ad hominem attacks from phony names carry no weight at all.
In closing:
TIME-SPACE HAS INERTIA. EQUIVALENCE OF TIME-SPACE AND MASS1/T 1/log M =1(ABIAN) ALTER EARTH'S ORBIT AND TILT - STOP EPIDEMICS OF CANCER, CHOLERA, AIDS, ETC. VENUS MUST BE GIVEN A NEAR EARTH-LIKE ORBIT TO BECOME A BORN AGAIN EARTH
Posted Wed, Aug 4, 10:30 a.m. Inappropriate
Hey, Tracy Record...you are required to identify yourself and provide an address in any sort of city related public hearing. You could lie, but you do have to identify yourself in those forums.
And as to Joel C routinely scrubbing the critical responses....that's a hoot. I am always stunned at the animosity around his columns and how many people make remarks about his weight and looks. That certainly adds credibility to the comment. Not. I hope they do take down the awful comments, but see no clue that disagreeing with Joel gets your comment pulled.
Posted Wed, Aug 4, 11:02 a.m. Inappropriate
@ Jon Sayer
You are right on! In the early internet's when I was bored, I did such childish things. Even helped a guy make several "profiles" with pictures and fake info. Amazing how some people open up when you present them with what they want to see and believe. Our last stunt was making a bot with an anonymizer to stuff the hits at a local paper. When a paper "forces" you to out commenter's names, they are not listening to their IT departments. The most basic servers log the IP of hits and posters. It is an easy matter of tracing the IP's to know where the comments come from, particularly when people try different user ID's. Bojack.org has frequently outed government employees trolling his blog on the taxpayers dime.
Posted Wed, Aug 4, 12:07 p.m. Inappropriate
Why don't you ask him Kathleen13? I am sure he is proud of it. If you post something that makes him look silly, or if you post against one of his favorite candidates by mentioning something he finds offensive Like Patty Murray sells earmarks for campaign cash as proven by local investigators at the Seattle Times( The Favor Factory) or on ( Frontline with Bill Moyers) he will drop you like a bad habit.
Posted Wed, Aug 4, 12:36 p.m. Inappropriate
Ted VD already covered this oddly hot topic several weeks back. So, when we see a column on the corrosive effect of anonymous comments by politicians, staff, lobbyists, and others in that orbit to put out lies or misleading spin to a credulous press who seem to have misplaced their duty as fact-checkers? Certainly comment threads at the PI, Times, and elsewhere can be pretty unfriendly and not advance dialogue, but it's without cosequence, unlike the easy way smears are advanced in the national press.
In the meantime, what Behi Bonsai said. Unlike those of you that are paid to have opinions, many of us work or may work for people who unreasonably care about expressed opinions of their workers whether they apply to the work or not. Does our wanting to make a living in this cruel world trump our desire to speak up, or is that right only for the comfortable and the comfortably-placed?
Finally, the Federalist Papers, you blind horses.
Posted Wed, Aug 4, 2 p.m. Inappropriate
I used to read (and comment in!) Publicola regularly, and there were some disturbing trends in their comment sections that go a bit beyond the nasty anonymous comment mold.
Most of Publicola's content relates to Seattle and Washington issues, but I noticed that when Publicola posts articles related to hot-button national issues (climate change, immigration, etc.), unknown names crop out of the woodworks and flood the comment section. Some of them are long, bitter rants that are only tangentially related to the topic at hand. It appears that individuals, or even bots, are simply searching for articles in which to spread their gospels.
I thought that this was an exclusive phenomenon to the far right, but then I got an e-mail from the Democratic Party (I think the state party--at any rate, I am quite active in the party and get many such e-mails) calling for a volunteer media relations team. The duties of this team would be to function as plants at public meetings or town halls, call into radio programs, send letters to the editor, and monitor and post in comment sections.
The purpose of these kinds of trolling operations is not to advance the dialog, but to do the opposite: to raise the emotional temperature to such a level as to discourage people with reasonable things to say from participating. That adds an entirely new dimension for editors to contend with.
Posted Wed, Aug 4, 5:16 p.m. Inappropriate
More important than whether a news website allows anonymous posts is whether or not the forums or reader reaction posts are moderated and too what extent. At one time one Seattle daily newspaper allowed staff bloggers to cull comments that were off-point, repetitive, meaningless and hateful. At the same time the rumor was another newspaper website felt it should do little to cull the trolls on advice of lawyers who feared libel suits. The open question remains: is a website liable for the words or posted under its stories?
Posted Thu, Aug 5, 12:07 a.m. Inappropriate
I like anon comments. It makes me read them and think about the content and the words, rather than think about what I already know about a particular writer.
Humans are very judgemental. When we know the person writing, we might diss them as being 'too stupid to agree with' or whatever, but if that same person writes incognito, something deep and meaningfully brilliant, we might actually be impressed and thoughtful.
I'll use that moron Sarah Palin as an example. No matter what she says or writes, I'm going to be judgemental. But if she was anon, who knows? Maybe I wouldn't think she was so creepy.
Posted Thu, Aug 5, 8:15 a.m. Inappropriate
The unintentional irony in these comments is thick enough to cut with a knife.
Posted Thu, Aug 5, 8:15 a.m. Inappropriate
This is exactly the kind of thoughtful, civil discussion that helps add depth and understanding to such debates. At www.wanewscouncil.org, the Washington News Council's new, improved website, you'll find more topics like this. You can join our community and take part in groups and forums. Yes, we ask you to register, but your public comments may be anonymous. We'd like to see real names, but it's your choice. We'll moderate comments to the extent possible, but our hope is to encourage vigorous and enlightened exchanges -- like those here on Crosscut.com. We welcome feedback on our new website, including suggestions of media-related topics. The WNC for 12 years has been a public forum for open discussion of media accuracy and ethics, and we're expanding that role online.
-- John Hamer, President, Washington News Council (206.262.9793)
Posted Thu, Aug 5, 3:07 p.m. Inappropriate
Quinn, I've seen that video before, and it is funny. It's also ironic, in that Shatner himself is often parodied for being overly dramatic. What I found ironic in the comments of "common1sense" is that [he/she/it] speaks glowingly of the virtues of anonymous posting, rhapsodizing about the transcendent nature of moving rhetoric for it's own sake, then jumps down into the gutter to throw some gratuitous jabs at Palin. That is even funnier than Shatner! But I suppose that if you have to explain a joke, it's not funny.
Posted Thu, Aug 5, 10:42 p.m. Inappropriate
Anonymous publication is a time-honored tradition that has figured prominently in America's literary and political landscape. Early American political philosophy was heavily influenced by Thomas Paine's anonymous pamphlet Common Sense, and by Cato's Letters, which were anonymously published by British writers John Trenchard and Thomas Gordon. Some of America's greatest literary works have also been published under pseudonyms—for instance the works of Mark Twain, who we know today as Samuel Clemens.
http://arstechnica.com/tech-policy/news/2008/03/lawmakers-attempt-to-criminalize-anonymous-posting-doomed.ars
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Posted Thu, Aug 5, 11:20 p.m. Inappropriate
dbrennaman, it was intentional. The key word was maybe.
Posted Sat, Aug 7, 9:54 p.m. Inappropriate
If a website decides to ban anonymous posters, that's fine by me. What irks me is when writers for websites that do allow anonymous posts get all bent out of shape when someone leaves an anonymous comment on their stories.
If Joel Connelly doesn't like anonymous posts, he should get his company to ban them. If John Hamer doesn't like anonymous posts, he shouldn't bitch about them on his crosscut articles. Crosscut allows anonymous posts. Unless and until it changes the rules, its writers shouldn't bitch and moan.
Posted Sun, Aug 8, 7:08 p.m. Inappropriate
You spoke to Bob Payne? The guy is blatantly right-wing and routinely deletes the accounts of anyone to the left or even moderate. He once deleted my account for using the word "teabagger" for Heaven's sake.
Payne has ZERO credibility in this market, and the Times comments sections are a right-wing cesspool as a result.
And yes - my real name is used here.
-Jeff Welch
Posted Mon, Aug 9, 9:06 p.m. Inappropriate
Anon posts will become less and less as people that spend more time online differentiate between their personal selves online and their public selves online.
Ever see somebody with two cell phones? One is from work (work identity) and the other is personal (personal identity).
I think we will eventually see people regularly hold two main identities, the public, and the personal.
The public persona, much like the "handle" is that repeated identifying name a person uses in most public spaces.
Me, I just don't care who knows my name. I do not have a public persona to protect, since I construct that split between the online sides of me, personal and the public.
This is what I studied, Com: Technology & Society, and these are my poorly formed thoughts a year removed from completing my B. A.
I was fortunate enough to have some brilliant teachers, you might want to contact one of them to write a superior column on this subject.
Ask Crispin Thurlow what he thinks.
Posted Mon, Aug 9, 9:21 p.m. Inappropriate
As far as what kinds of groups form on your sites, why, and what breaks groups you could talk to John Gastil.
My two cents on self revealing information, identification, and elements that lead to superior discussion; that all is a result of trust, who they can trust in the group, those observing the group, the rules and authority. I would say that if the authority has a personal face, like Crosscut, Weekly, Publicola, HA (yes, even Goldy) then you get a sense that an actual person is interacting with you and will consistently enforce clearly defined posting rules.
The Seattle Times is a nameless, faceless underpass, that is the target of poor graffiti.
Posted Tue, Aug 10, 7:46 a.m. Inappropriate
This is nothing new. I wrote this piece http://crosscut.com/2008/06/28/media/15407/You,-anonymous/ two years ago right on this very site. This may be a bit like blowing my own horn, but that's the nature of the Internet. If I don't blow ot, no one else will.
The new version takes my version to the next step, but I wish the author had managed to connect with the Kitsap Sun, which has the liveliest comment board I've ever seen,
Posted Thu, Aug 12, 11:17 a.m. Inappropriate
As to journos deleting posts they disagree with or find offensive: Not sure about PI.com, but it's not possible at the Seattle Times, where writers have no access to the comments section. We not only can't delete comments, we can't see the email addresses that generated them -- even if that might be beneficial for news-gathering purposes. (We are told this would be "too big-brotherish.")
Times writers, just like the public, can "suggest" removal of a post that is blatantly offensive -- or, more important, contains factual errors that contradict correct information in an article. But in my experience that's a distinctly hit/miss process.
Comments, in general, are great for journalism. Offensive comments, or those that intentionally mislead, add nothing to the public discourse, and in fact detract from it. Everyone in journalism knows this. But IMHO, few are willing to sacrifice the cheap, easy page hits to achieve a comment section filled with the former. Which is too bad.
Ron Judd, real name
Fairview Fanny
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