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In (faint) praise of Comcast: the new iPhone/iPad app

Some tech-support blood, sweat and tears finally got the new Comcast mobile app working. One more step forward in the Xfinity TV concept.

Comcast is making it easier to link your TV service with other devices, including the iPad.

Comcast is making it easier to link your TV service with other devices, including the iPad. Comcast

I’m a fan of Comcast’s Xfinity TV concept, which lets customers of the giant cable company watch their television shows and movies, as well as on-demand content, on computers and mobile phones. 

Its latest development is an app for the iPad/iPhone, which promises to let you watch all your cable programming on your Apple device.  Right now, it acts as a sophisticated, lightning fast remote control for your cable box.

A bevy of Comcast tech support people helped me to get it working.  It took the better part of a week, and nearly five hours of actual hands-on time to solve a Comcast tech issue that seemed to rest on the way I signed into my Comcast account. I had the feeling I wasn't the first person who had experienced this same problem.  (More on that later.)
   
Comcast is fighting back, as are other cable companies, against the phenomenon known as "cutting the cord." The idea is that the public is fed up with the high prices — and some say highhandedness — of cable services and are turning to alternate ways of getting the TV shows and movies they want to their living room TV set with subscription services such as Netflix, or a la carte, pay-as-you-go operations such as Apple iTunes and Amazon TV.

Along the way, Internet services such as Pandora internet radio and Facebook — features that cable never would have made available to its customers — are now available for watching on your TV.  You can hook up a computer directly to your TV or purchase add-on boxes such as Apple TV, Roku, Google TV, and Boxee. Or you can buy new-generation Blu-ray players, game consoles and TVs with these services, or “apps,” built in. 

Whether cutting the cord has traction is difficult to pin down. But the cable companies are taking it very seriously.

At Comcast, the Xfinity TV service is a major tool in its arsenal to fend off these new forces, especially for those who want their media everywhere: on their computers, laptops and smartphones. 

Virtually all Comcast TV shows and movies are now available for watching on your computer.  That includes Comcast's own estimate of 150,000 items such as movies, programs from multiple broadcast networks, popular cable shows (e.g., "The Closer" or "Top Chef"), and, oh, those lovely premium channel shows ("Dexter," anyone?).

There are a few caveats: You need a Comcast digital cable TV account to qualify for these services. The service you contracted for is what you'll see; if you haven’t signed up for HBO for your regular cable service, for example, you're not going to see it on your mobile devices. 

A "My TV" feature lets you personalize your viewing options, set up recordings on your DVR from their computer, and keep track of your favorite TV shows and movies in a "Watchlist" feature.  If you're a social media type, you can talk about what you're watching with your Facebook/Twitter friends.

The iPad and iPhone apps arrived about two weeks ago.  While their current functionality limits them to acting as a cable box remote control, a Comcast spokesperson said people will be able to watch shows on these devices within weeks. An Android phone app should be available early next year. 

With the Apple app, you can see a full listing of all your channels, change channels, and set up recordings, and control your DVR (digital video recorder) to play back your recorded shows. You can set up a "favorite channel" list, and tweak your settings to see, for example, only the HDTV channels.

Switching between channels and services with the app is incredibly fast: it controls your cable box through your home WiFi network while your remote still operates on the slow, old-school infra-red technology 

Checking out on-demand programming on the iPad/iPhone is a welcome relief from using Comcast's awkward on-set search system. You can scan programming by a pure alphabetical list, by networks, genres, and more.  Not all on-demand programs are available for browsing in the first edition of this app but there's plenty of content to choose from. 


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Comments:

Posted Fri, Dec 3, 2:45 p.m. Inappropriate

I've been trying to get it to work myself. Could you please share what you discovered about how to log-in, etc?

DavidT

Posted Tue, Dec 7, 3:11 p.m. Inappropriate

For DavidT or other Crosscut.com readers who have had any issues with installing this, please feel free to contact me at skip.ferderber@crosscut.com. You should also consider contacting Comcast tech support directly.

Posted Wed, Jan 12, 2:27 p.m. Inappropriate

Wow, it's hard to believe that is was so difficult to get an app going that doesn't do too much for viewing purposes. I had my app for my DISH Remote Access up in less than 20mins. My name is Nicole and I work for DISH Network. With the new Sling Adapter I'm able to watch live TV on my Smartphone from anywhere I please rather than just in my home (like Comcast). Comcast isn't doing too well on keeping up on technology that the masses are demanding.

nvegatech

Posted Sat, Jan 15, 1:24 p.m. Inappropriate

Hey this is Nate. As a DISH employee I can tell you that DISH also offers Google TV through the Logitech Revue. DISH has even enhanced integration on the Revue so that when you pull up your search it will search everything on the web and any recording on your DVR receiver and the guide search through your satellite under what your topic was. Comcast customers with the ipad cannot View live TV at this time out side of the home so they cannot provide you TV everywhere like DISH.

NateR

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