Bring on the tourists!

Tourism is a major source of city, regional, and state revenue. And, given the region's special relationship with China, let's take strategic steps to attract the rising numbers of Chinese tourists who want to to visit Seattle and the region.

Pike Place Market

City of Seattle

Pike Place Market

One of the pleasures of being on the central waterfront in Seattle is seeing all of the activity. As you walk to a restaurant, the sculpture park, or the Aquarium, you see people enjoying the scenery, the Space Needle, the market — families and vacationers here to visit the place we are lucky to call home.

Visitors to the Seattle waterfront aren’t just a welcome diversion from the workday, however. Tourism is big business — and it’s a very important business to Seattle and the entire state.

The Port of Seattle finished our eleventh cruise season last year with record numbers. Over 930,000 cruise passengers visited Seattle. Between ship provisioning (foodstuffs, liquor, linens, floral arrangements, fuel, and other items supplied by local vendors) and the dollars tourists spend while in the region (hotel stays, eating out, souvenirs, etc.), the 2010 cruise season put nearly $424 million into the local economy.

And we’re working to increase that number. We are teaming with partners across the state to encourage cruise passengers to spend just one or two more days and nights in the area. Maybe visit the Ellensburg Rodeo, Mount Rainier, or a winery in Woodinville or in Eastern Washington. Take a whale-watching trip out of Friday Harbor. Or maybe stay in Seattle, visit a museum and take in a ball game, or take a trip across the lake to Bellevue for world-class shopping.

Tourism has a huge effect on the state’s economy. In 2010, travelers to Washington spent $15.2 billion here, and state and local tax revenues directly generated by travel spending were nearly $1 billion. And 85 percent of the travel-related businesses in the state are small businesses, with fewer than 50 employees. Those employees account for over $4.3 billion in payroll in Washington — wages that feed families and keep the economy moving.

That’s why we should be working hard to convince people to come to Washington — and when they come, to stay awhile. Because, to borrow a catchphrase from Seattle's Convention and Visitors Bureau, “Tourism Matters.” It matters to our state’s economy in a big way. But right now, we’re not making the investments to keep those visitors and dollars coming.

Other states are: our neighbor California invests over $58 million annually in developing tourism. Washington was 48th in the US in spending on tourism promotion at $1.8 million. Now, if Washington Gov. Chris Gregoire’s proposal to eliminate the State Tourism Office is enacted, we will be dead last.

For the past 26 years, the port has worked with our partners at the Seattle Convention and Visitors Bureau and the Washington State Department of Tourism to leverage the investments we are making. Together, we have hired tourism consultants in China, France, Germany, the United Kingdom, and Japan. Without the resources of states like California (which spends $3 million a year just in the UK market) or Nevada (which spends $1 million a year just in China), we’ve relied on “guerilla” marketing. Our consultants specialize in tourism promotion and focus on travel media and tour operators in their overseas markets to encourage tourism to our area. For example, in the first ten months of 2010, $4.5 million in media coverage value was achieved in the Japan market with an investment by the partnership of $87,500 — that’s a 5,100 percent return on our investment.

So far, this low-key approach has been successful, but we can’t continue to depend on guerrilla marketing to capture the largest tourism market to open in generations: China.

As China emerges as an economic power, some of her citizens are enjoying new wealth and new purchasing power. They now have opportunities to travel to destinations that even five years ago were not possible. Visitors from China to the U.S. in 2010 are projected to increase by 40 percent, and to continue to break records each year at least until 2015. Washington has a long relationship with China and we are poised to be a premier destination for those travelers. We now have two airlines flying nonstop routes from Beijing to Sea-Tac Airport. Additional nonstop routes from Seattle to other Chinese cities, such as Shanghai or Hong Kong, would certainly be attractive.

Traveling through China last year, it was clear to me that the Northwest is a very recognizable “brand” to the Chinese, whether it’s Starbucks coffee, seafood caught by the North Pacific fleet based at Seattle’s Fisherman’s Terminal, or movies such as Sleepless in Seattle. We need to invest now to protect and grow that brand, leveraging public dollars with private investments to put ourselves in a position to capitalize on a market and opportunity that won’t come around again.

Our state’s financial crisis could not have come at a worse time for tourism promotion. The governor‘s proposal to eliminate the State Tourism Office completely was not unexpected and is understandable, especially in light of the need to protect critical government services. But if we as a state are going to capitalize on the growth in tourism from markets like China, we need to develop a sustainable program to bring tourists here. A new funding model is needed, and needed now.

Hotels in the Seattle downtown core are considering seeking the authority to establish a local “Business Improvement Area” and raising funds to promote tourism to Seattle. Such districts have already been implemented across the country in cities comparable in size to Seattle. The funds would be raised by imposing a flat fee on hotel stays, and importantly it would be a more stable model, insulated from the vagaries of government support. In addition, the Washington State Convention Center was granted the authority in the last legislative session to establish an independent public facilities district to govern its operations. I believe that both these moves are steps in the right direction in establishing more sustainable funding sources from the private sector for tourism promotion.

But these aren’t just the right steps for Seattle — they should be replicated across the state, so that areas like Walla Walla, Spokane, and the Tri-Cities also can benefit from the economic benefits of tourism. Tourism-related organizations from across the state already are beginning to organize a nonprofit organization (Washington Tourism Alliance) and trying to hammer out a proposal that would, in effect, privatize tourism promotion.

We might do well to borrow a model statewide from a nearby state and a tourism powerhouse: California. There, industry sectors that depend on tourism assess themselves a fee, and most of the funds generated are used for tourism promotion to the state. While the state government plays a role in collecting those fees, the state cannot touch the private assessment or divert it to other uses.

In 1996 another tourism powerhouse, Florida, turned the state’s tourism promotion functions, previously handled by the Florida Department of Commerce, over to the Florida Commission on Tourism, a private/public partnership charged with increasing tourism in the state. The Commission’s marketing arm, Visit Florida, is mandated by the state to match public funding, dollar-for-dollar, with private funds. The private funds come primarily from Visit Florida’s tourism industry partners. Their expected budget for 2011 is $67 million, a far cry from our state’s $1.8 million that likely will be eliminated in June.

Building a new future for an industry that is an important export for our state will not be easy, and the fix will not be quick. There will be issues of how the funding should work, what the governance structure will be, and how to ensure the model is sustainable. But the time to solve the problem is now. China alone offers a huge opportunity that our state, of all states, should capitalize upon.


About the Author

John Creighton has served on the Seattle Port Commission since 2005. In 2006, he was appointed by Gov. Chris Gregoire to the Washington State Freight Mobility Strategic Investment Board, and he has also served on the advisory board to the Seattle Convention and Visitors Bureau since 2010.

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Comments:

Posted Wed, Feb 23, 8 a.m. Inappropriate

Great. New taxes/fees on tourists to encourage them to come here.

A commissioner from the Port of Seattle for the last six years telling us to create a private funding model! This Port is the most heavily subsidized by local taxes of any seaport in the country or world. Creighton has been voting to tax us in Bothell and in Kent and in Snoqualmie, and send our money to the Port so he can take trips to China and England for the past six years. If he had any real interest in "private" funding models, he'd apply that thinking to the Port's operations. This is a guy living on a trust fund, without a job. WRONG MESSENGER!!!

Franklin

Posted Wed, Feb 23, 10:26 a.m. Inappropriate

Good article. It's amazing how effective even little bits of tourism marketing can be.

I've seen other states graph their tourism promotion dollars and related effects on visitor counts/spending. The connection is pretty clear.

As a Belltown resident I love tourist season. Lots of people enjoying this city (which is flattering), and supporting all sorts of businesses. Broad Street from 5th to the waterfront became a sizeable tourist walking pipeline when the sculpture park opened.

If greater Downtown Seattle has 12,000 rooms (almost precisely, based on a the list of hotels with room counts I saw somewhere), and they fill at 70% per night, even $1 each would be $3,066,000 per year. Even half of that would go a very long way.

mhays

Posted Wed, Feb 23, 8:44 p.m. Inappropriate

We don't have to spend millions of dollars to attract tourists from Japan, we have Ichro! If we would just be smart and put some foreign language signage up so that non English speaking tourists could find their around. That shouldn't cost us a fortune. And we could start with the "International District" station, it's right across the street from the China gate and yet the signage is all in English. How stupid can we be?

BTW at a home game in the summer you can see the Ichro fans in the stadium sitting in the seats closest to where he plays.

GaryP

Posted Wed, Feb 23, 9:27 p.m. Inappropriate

Yes please, more signs in other languages. Japanese, Mandarin, and Spanish might be the best to start based on a mix of who's visiting and who lives here.

mhays

Posted Thu, Feb 24, 12:09 p.m. Inappropriate

Improving Seattle's tourism should begin by improving the living conditions of its residents. Should any civic culture cater to strangers who can afford luxury travel and who return home with little more an unsettling sense of having been fleeced in a tourist trap? Will tourists learn only that seattlers are unhappy with their lot, with the high cost of living, with the traffic? Do tourists sense that seattlers are unhappy with civic leaders investing scarce tax dollars in amenities that only upper-income elite and tourists can afford? The more one visits Seattle, the more one gets the sense that it is like a Potempkin Village hiding some cruel reality behind a showy facade.

Wells

Posted Thu, Feb 24, 12:21 p.m. Inappropriate

Tourist dollars support a massive number of jobs, support our museums, pay taxes, etc. I'd say that improves the living conditions of our residents. Even if the jobs tend to be in the lower half incomewise.

mhays

Posted Thu, Feb 24, 7:56 p.m. Inappropriate

Let's think before encouraging renting cars to visitors from mainland China, though. Red lights don't mean the same thing there as they supposedly do here.

Posted Fri, Feb 25, 7:30 a.m. Inappropriate

As a trade show vendor/exhibitor, I see other cities rip off and gouge convention visitors, tourists, and fellow exhibitors with huge taxes and fees on virtually everything from booth space, 'decorations', special beverage taxes, sales taxes, rental car taxes, hotel room taxes, etc. Notorious tax traps are New York, Chicago, and California. This is a never ending game of convention centers trying to outdo each other and ever expand square footage space. The promotional dollars Mr. Creighton mentions remind me of the insidious advertising campaigns for the lottery. I doth protest a little bit.

animalal

Posted Fri, Feb 25, 9:01 a.m. Inappropriate

Languages I've heard while walking around Seattle:

Japanese
Mandarin
German
Spanish
French

And I'm not talking about all the street signs, but the tourist signs for how to ride the LINK Light Rail train. The tourist signs to the museums.

And yes we gouge our tourists as well with motel/hotel/rental car/restaurant taxs. But it's not ridiculous.

Also we should sell at the hotels a week ORCA anywhere pass. Which includes ferry rides. Yes it might induce some locals to scam them but think of it as the city equivalent of a "Eur-rail pass." Ride any public transit. And we should sell a museum/zoo/aquarium pass as well.

And we should print a transit map/schedue (ok on-line as nowadays folks have internet capable phones.) in these languages.

If you want tourists we need to make it easy for them to get around and spend money once they get here.

Also my $0.02, tourists spending money on the things I also like to use (see the list above) helps to support them. That makes the quality of my life better as well. Then they go home.

GaryP

Posted Sun, Oct 30, 11:57 p.m. Inappropriate

Tourism is the very much important to increase the revenue and also give the employments. China is doing a great job. If them successful to attract the more tourist then it will help to improve the tourism. Not only china all countries should try this and try to make tourism best.
http://www.traveladda.com/east_india/meghalaya.html

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