I buy a lot of (used) books, and I watch a lot of Netflix movies, but I still count on the Seattle Public Library for no-fee access to a mountain of great material, and the branches I frequent are almost always busy.
By now, you’ve probably heard that our city’s library system will completely shut down beginning Monday, August 31 for a full week as a cost-saving measure. When I first learned of this closure a few months ago, I assumed it would mean no physical access to branches or the Central Library, but that all the online services at it website would remain accessible. Wrong. The shut-down is all encompassing — there won’t even be access to the online catalog, which also means no placing holds on books, movies or music for pick-up later.
If you’ve never used the SPL website for placing holds, you’ve missed out on an experience that feels like shopping online, but that doesn’t involve a credit card. You type here, click there, and in a few days an email arrives telling you that your goodies are waiting at your neighborhood branch (if they showed up in your mailbox, it’d be perfect. but it’s still pretty cool).
I get that a complete shutdown to save cash means just that: everybody takes the week off without pay and the lights and water are all but turned off. But, given that these are uncertain times and that the nature of “content” held by libraries is in the midst of radical change, I’d like to propose that SPL management reconsider shutting down the website for a couple of important reasons.
In the near term, it might be prudent to keep the library’s IT staff on hand and the website going as a test of how the library would function as a “virtual” public amenity during a pandemic. As early as this fall, we might see citywide closures of schools and other public places including library branches. It’d be nice to know that the library’s infrastructure could be kept going were this to happen — and nice for the involuntarily housebound to be able to browse the catalog and plan for post-pandemic reading, viewing, and listening.
In the long term, we can’t be too many years away from a time when our public libraries will hold massive collections of digital media — books, movies and music that library patrons will be able to access anytime via the web (the King County Library System already offers ebooks and audio to their patrons). While I don’t think library branches are as threatened as video stores (with the branches’ meeting rooms, computer terminals, picture books, and story times for children, traditional books, restrooms, drinking fountains, etc.), it’s no stretch to imagine massive budget and technology-driven shifts in what services public libraries offer and how they provide them.
My prediction is that a week?long shutdown of branches in, say, 2015 would have much different impact — mainly affecting those who depend on the library as a physical location. By then, circulation of library materials will have likely undergone major restructuring (with huge staff reductions) and become less dependent on bricks and mortar. Why not give the more virtual library a dry run now while the branches are shuttered? As an experiment, it could yield some useful information.
Meanwhile, I’m hoping the VHS copy of The Hucksters that I reserved online (which was never issued on DVD, is not available on Netflix, and would cost at least $13 to buy used on Amazon) makes it to the University Branch before Monday.
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Comments:
Posted Wed, Aug 26, 10:16 a.m. Inappropriate
Hear, hear.
What I'll miss most next week is wi-fi access. Sure, I have it at home, and yes, I can get it at Tully's, but it's hard to beat the library for distraction-free computing. Well — I'm glad the KCLS is still open — Shoreline has longer hours anyway.
Posted Wed, Aug 26, 1:50 p.m. Inappropriate
I applaud with infinite relish any bad publicity the Seattle Public Library inflicts on itself by its heavy-handed viciousness.
Yes, I said "viciousness" -- as in threatening me with arrest, prosecution and jail for theft in 1973 after an SPL book was stolen from me and I was too impoverished (unemployed at the time) to pay SPL the new-volume, maximum-retail price it demanded to replace it.
Viciousness indeed -- and obviously sadistic viciousness at that -- especially given that I have used public and collegiate libraries in New York City, New Jersey, Michigan, Tennessee and elsewhere in Washington state (not to mention U.S. Army libraries in South Carolina, Maryland, Georgia and South Korea) without ever once encountering anything even remotely like the unforgettable, unforgivable malice and vindictiveness I discovered was the defining characteristic of SPL.
Posted Wed, Aug 26, 3:16 p.m. Inappropriate
Sorry Mr. Banel that's why it's called a furlough--everyone, including IT staff goes without pay for a week. Instead of decrying this action, library users should get together and prepare to write the mayor and city council well before this happens again next year. (Without a miracle, we can expect to see a repeat closure.) I wish we all could envision the library being designated a critical city resource. Only that way can we protect it from further budget woes.
Posted Wed, Aug 26, 8:41 p.m. Inappropriate
I agree with this opinion piece. It seems to me as well, that leaving the online access would be simple and pretty much free. Sort of like leaving a light on when you leave the house. Why would there be any substantial cost to running the website? On the other hand, the use of furloughs to cut costs is a reasonable idea. I would like to see it used pretty much everywhere, so that jobs could be saved.
And lorenbliss, do you think that perhaps an unfortunate experience with SPL in 1973 (yes, that is thirty-six years ago) might be put aside finally? Are there any living people who might have been involved from that time period? Perhaps you might recognize that SPL is a living and evolving institution but the people who work there are not permanent. Maybe 1973 could be put into the mental volume called Ancient History?
Posted Wed, Aug 26, 9:12 p.m. Inappropriate
Having worked in a library (not SPL), I can tell you that most library websites are not at all simple; they are a complicated mass of many systems and databases from outside vendors. (More like leaving your oven on...) It seems easy once it's up on the web, but the website is as carefully maintained by professionals as your local branch. I fully support the policy of turning it off, not least to remind us of the people who are going without work.
By the way, SPL does have online books and audio: http://www.spl.org/default.asp?pageID=collection_digibooks
Posted Thu, Aug 27, 3:19 p.m. Inappropriate
I hope you are wrong in your belief that closing the website is for political rather than financial purposes: "to remind us of the people who are going without work." It is not hard to give full support to the shut down when the motives are economical, but to hear that this great inconvenience would be done to underscore the loss of library access is really offensive. We don't need a "we'll show you" attitude from the library. If they need to furlough everyone, so be it; if they don't, they shouldn't create hardship just to make a point. This is a moral issue, it seems to me.
Posted Thu, Aug 27, 3:35 p.m. Inappropriate
Why can't it be both? They need to furlough everyone for financial reasons, but it also serves the purpose of reminding us that real people are behind a "pretty much free" website.
Posted Thu, Aug 27, 8:40 p.m. Inappropriate
Hmm. Well, I don't know the need level. I have seen no figures about how much is needed nor how much they reap from the universal furlough. I think, though, that the furlough should only go as deep as the financial crisis requires. I don't think this experience should be used as a teaching tool, as you imply. Also, as long as I don't look at my tax statement, the library is a "free" service top to bottom, including the website. I don't need to see the person shelving the books in the stacks to know that someone is doing that job.
Posted Thu, Aug 27, 8:40 p.m. Inappropriate
Hmm. Well, I don't know the need level. I have seen no figures about how much is needed nor how much they reap from the universal furlough. I think, though, that the furlough should only go as deep as the financial crisis requires. I don't think this experience should be used as a teaching tool, as you imply. Also, as long as I don't look at my tax statement, the library is a "free" service top to bottom, including the website. I don't need to see the person shelving the books in the stacks to know that someone is doing that job.
Posted Fri, Aug 28, 9:10 a.m. Inappropriate
Well, I rely on the public library system significantly, as do many others. If every person in Seattle had given $2 to SPL for this week, it could have stayed open, according to the numbers, but we never really think in those terms.
Posted Sat, Aug 29, 3:12 p.m. Inappropriate
When Deborah Jacobs first instituted a closure to help meet the library budget a few years ago I was irritated, and then frustrated when I couldn't get the materials I wanted right away, but now that I've seen other communities gradually erode their library services in an attempt to stay open no matter what, I've come to think that this is a brilliant strategy. Yes, it's incredibly difficult for those of us who tend to keep a window of their web browser continually open to the SPL homepage, but that's the point -- if we don't fund the service, the service goes away.
Posted Tue, Sep 8, 12:33 p.m. Inappropriate
sandik is right: although they are pernicious to the public and library staff alike, furloughs are highly visible and eminently reversable, making them a better alternative to the 'death by a thousand cuts' we see in some other systems. Seattle Public already cut its hours back in the last budget crisis, and have regained almost none of those hours. Further 'temporary' cuts to our already challenged collection budget or service hours would likely remain permanent.
That said, I think there's merit to the main thrust of this article, in that online services may well have been maintained at not a lot of cost considering the benefit. I general, I feel that the library is pretty retrograde in their overall approach to online services, which still feel like an addendum to the bricks & mortar, rather than a central and growing part of our services in today's world. The staffing for much of this is rather less than a single branch library, which is pretty baffling.