Now that Sound Transit has deployed "Fare Enforcement Officers" on its sparkling Link Light Rail trains, be prepared to experience another version of that tiresome Nanny-State affliction: Concert Security Guard Syndrome.
You know it from both high school and Homeland Security. CSGS occurs when someone — usually someone paid less than they should be — is equipped with a shirt marked SECURITY in nine-inch letters, some credentials flapping on a lanyard, a truncheon flashlight, or even — cheggitout — a two-way radio! Juiced up on some meager dose of authority ("This way, folks") but also The Most Authority They Have Ever Had, they go bonkers and start channeling the last cop show they saw on cable. Bad boys, bad boys, whatcha' gonna do ... ?
That's the fare enforcement model Sound Transit has created for making sure we've paid our three bucks, and it is completely the wrong shtick. Not to mention being hilarious.
Look, the spiffy trains are a welcome addition, and I'm happy to wiggle my ORCA in front of the passive-aggressively hidden card scanners whenever I can find them. But my first encounter with a squadron of "Fare Enforcement Officers" aboard a train whizzing downtown had me choking back laughter.
A trio of officers (Really? For a midday train with maybe 20 people on it, tops?) stormed the train and spread out looking to take down some perp. These guardians against farelessness were decked out in that distinctive Blackwater/survivalist kit — all polyester Velcro pocket flaps, glinty wraparound shades and, wait a minute, did I actually see a pair of Army surplus combat boots?!?
Delta Squadron Leader (OK, I made that part up) began approaching startled riders demanding "proof of payment." When my number came up, my ORCA card was my force field, its effect kryptonic. "Oh, uh, ORCA card, cool, you're all right."
You're all right too, officer. (Hmm, did I even scan that thing when I got on?)
This is a case where ancient memos must have made the difference. Some staffer must have written such a memo years ago, way back on Cheney's watch, that bounced around getting bureaucrified until we ended up with bad sketch comedy on rails. If only that long-ago memo writer had used words like "conductor" and "service" instead of "enforcement" and "officer."
On a recent trip abroad I was reminded that when it comes to trains there are better ways to do this sort of thing. In the Netherlands, conductors aboard the prosaic but allegedly profitable Nederlandse Spoorwegen ("Dutch Railways") stroll calmly through each car checking tickets and passes, answering questions for tourists, saying good morning and chatting along the way. (They do this sort of thing on Amtrak and Sound Transit's own Sounder trains, too, by the way.) When necessary, they'll fine someone who hasn't paid or give a warning instead. It's their call.
They wear no Velcro, no Kevlar, no mirrored sunglasses. They are unfailingly polite — and firm. Their model is service first — with a little fiscal housekeeping thrown in for good measure. Everyone knows that you gotta get a ticket or else you're gonna get a ticket. You pay either way.
This friendlier conductor-service model would make better sense for Link Light Rail since we are, after all, both the customers and the financiers of the entire escapade. Mostly, though, it would just leave a nicer aftertaste.
If Sound Transit can't bear to go beyond the enforcer model, it should at least aim for Officer Friendly instead of what it's getting now:
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Comments:
Posted Sun, Sep 20, 12:44 p.m. Inappropriate
"Hmm, did I even scan that thing when I got on?"
Matt, understand that the fare checkers have an embedded, long-range radio frequency identification (RFID) microchip embedded in their right index finger that knows whether your ORCA was properly scanned at the station before you got on the train.
It's embedded right next to the electronic photo eye reader port that checks if the optional paper bus transfer is the right color and the right length with the right code printed on it. That little thingy will be removed from their fingers on December 31, 2009, a relief to all concerned because it isn't as reliable as the ORCA RFID.
This info is all somewhere in the 158 page Sound Transit User Manual posted at http://www.soundtransit.org/x115.xml.
Ride the Wave!
Posted Sun, Sep 20, 5:51 p.m. Inappropriate
In the Netherlands the security guards are not traveling through areas like the Rainier valley with a bunch of pants sagging gang member gun carrying thugs as passengers. After the first shooting occurs on this light rail (I predict in less than a year)come back and yuck it up for us again.
Posted Mon, Sep 21, 11:11 a.m. Inappropriate
Interestingly, I was talking to one of the Sound Transit Cops (AKA King Coutty Sheriff thugs with different colored uniforms)
One was a 50 YO hot chick, who fashions herself as "officer friendly". Maybe she is, maybe not, but there is some mellowness to them at least.
I don't think I have ever read that she shot anyone, to the best of my recollection.
And, sense of humor? She told me COPS always wanted her on, because of her fine butt. GeezusHKeericed, Denise (sic).
The Geezer
Posted Mon, Sep 21, 8:45 p.m. Inappropriate
Reno 911 may be in the running for the title of funniest show in TV history, but the Keystone Cops song and dance on Link LRT is less a laughing matter. Sound Transit drew the line on where fare evasion would not be tolerated in the DSTT. It's another of the agency's decisions that defy logic.
Link LRT in the DSTT should be fareless because it has the capacity to load passengers much more easily and quickly than buses. Making buses fareless there increases the number of people who will opt for the free bus ride, slowing their boarding time and risk delaying the tight Link schedule.
So, what was Sound Transit thinking? Basicly, they were thinking not so much security as dividing the commoners from the tourists. Sound Transit wants to show off Link trains downtown more than through MLK. I'm not surprised the outcome is more like Reno 911 than a lilly-white, 'formal attire required' Disneyland ride for those who otherwise won't use mass transit. The decision however, probably came from the Ranier Club rather than Sound Transit.
Posted Tue, Sep 22, 8:24 a.m. Inappropriate
Wells - you ask "So, what was Sound Transit thinking?" when they made the Link trains non-fareless in the DSTT?
They asked for pubic comments on how fares should be structured. I for one did my civic duty and commented that I didn't want the trains to be fareless in the DSTT. Did you?
~Q~
Posted Wed, Sep 23, 12:59 a.m. Inappropriate
Sound Transit's ridership forecasts for this train DID assume that it would be a free ride in the Downtown Seattle Transit Tunnel, just like the buses are. So if the passenger load on Link Light Rail comes up a little lower than expected in the months and years ahead, charging fares in the DSTT would be one reason.
By the way, I testified at the public hearing on fares that the Link trains should provide a free ride through the opening day of the Airport Station, to encourage as many people as possible to try out the new rail connection. The revenue loss would have been on the order of $30,000 per day for six months, maximum, which I would term an investment to build future patronage. That's a temporary 1.5% slice out of the $2 million per day in taxes that Sound Transit will collect from now until the cows come home.