Fare coverage
Let's say you run a business and your front door opens 310,000 times a day to let customers inside. Many are regulars, going in and out a few times daily. They are mostly strangers to each other, and once inside they spend a lot of time crowded together in small spaces. At any given time, some are running late and very cranky; others are lonely or wasted; buried in a tattered copy of The Da Vinci Code; and/or just plain nuts. If you had just three reports of people being hurt or harassed each day, people would think you were doing a decent job on the safety front, right? Yes, unless you're a public-transit agency.
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