"No matter where you are, it's who you know," says Catherine Swanson, co-owner of the Art on Center Gallery in Tacoma. (Lisa Albers) CLICK ON PHOTOS TO ENLARGE
You can pay your Seattle utlitity bill online, but you can't opt out of snail-mailed notices, and they won't alert you by e-mail when it's time to pay. Meanwhile, the private sector is well along the...